FREQUENTLY ASKED QUESTIONS
Here are some of our most frequently asked questions from customers. If you’d like to speak directly with one of our advisors, please do give us a call or send us an email and we’ll be happy to help.
How long does it take to get the product?
It takes about 6 weeks for manufacturing and allow 7-8 weeks for bespoke ( self-design) carpets and rugs.
After this it takes 6 weeks to ocean transit- so allow about 12 weeks plus Covid-19 delays from order placement.
How large are the carpet samples?
Carpet samples measure around 23cm x 23cm x 1cm and weigh 133grams and cost AUD$20+GST per piece that we post ex Scotland to you. Samples take about 3 weeks depending on availability and Covid-19 restrictions that may affect international postage.
On purchasing a rug or carpet, the sample costs are deducted from the cost of the purchase if over 10m2.
What is the maximum roll size?
Maximum roll size is 35m x 4m and weighs 336kg with a roll dimension of 4.05m x 60cm x 60cm. Standard roll widths are 4m.
What is the definition of “Tartan Rug” vs “Tartan Carpet”?
A Tartan Rug is just a Tartan Carpet with stitched and bound perimeter edges in the main/predominant tartan colour.
Is the product suitable for a tavern lounge room area?
Indeed, Stevens and Graham Axminster Tartan Rugs and Carpets (80% wool 20% nylon blend) is a robust flooring surface for this type of use.
How much should I allow for wastage?
Consult your carpet installer as every project is different and matching the pattern repeat in complex floor layouts may require above normal wastage. 15% wastage is not uncommon.
What is the backing made from?
The woven Axminster uses sturdy polypropylene and cotton as a backing.
How large are the woollen tartan throw rugs?
Each rug is 140cm x 180cm, excluding fringe.
Weight 1kg
Carton size is 38cm x 30cm x 8cm