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FREQUENTLY ASKED QUESTIONS

Here are some of our most frequently asked questions from customers. If you’d like to speak directly with one of our advisors, please do give us a call or send us an email and we’ll be happy to help.

How long does it take to get the product?

It takes about 6 weeks for manufacturing and allow 7-8 weeks for bespoke ( self-design) carpets and rugs.
After this it takes 6 weeks to ocean transit- so allow about 12 weeks  plus Covid-19 delays from order placement.

How large are the carpet samples?

Carpet samples measure around 23cm x 23cm x 1cm and weigh 133grams and cost AUD$20+GST per piece that we post ex Scotland to you. Samples take about 3 weeks depending on availability and Covid-19 restrictions that may affect international postage.
On purchasing a rug or carpet, the sample costs are deducted from the cost of the purchase if over 10m2.

What is the maximum roll size?

Maximum roll size is 35m x 4m and weighs 336kg with a roll dimension of 4.05m x 60cm x 60cm. Standard roll widths are 4m.

What is the definition of “Tartan Rug” vs “Tartan Carpet”?

A Tartan Rug is just a Tartan Carpet with stitched and bound perimeter edges in the main/predominant tartan colour.

Is the product suitable for a tavern lounge room area?

Indeed, Stevens and Graham Axminster  Tartan Rugs and Carpets (80% wool 20% nylon blend) is a robust flooring surface for this type of use.

 How much should I allow for wastage?

Consult your carpet installer as every project is different and  matching the pattern repeat  in complex floor layouts may require above normal wastage. 15% wastage is not uncommon.

What is the backing made from?

The woven Axminster uses sturdy polypropylene and cotton as a backing.

 

How large are the woollen tartan throw rugs?

Each rug is 140cm x 180cm, excluding fringe.

Weight 1kg 

Carton size is 38cm x 30cm x 8cm
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